Privacy Policy

1. Who We Are

NH Foods is a halal supermarket and butcher operated by M & S Enterprises (NW) Ltd, registered in England and Wales (Company No. 14610795).

Registered address: Globe Works, Brown Street, Accrington, Lancashire

Postcode: BB5 0RH

Phone: 01254 301100

WhatsApp: 07553903900

For the purposes of UK data protection law, M & S Enterprises (NW) Ltd is the data controller. This means we are responsible for deciding how and why your personal information is used.

We have not appointed a Data Protection Officer, as we are not required to do so. If you have any questions about this policy or how we handle your information, please contact us using the details above.

2. What Information We Collect

We collect only the information we need to serve you.

Information you give us

When you contact us to place an order, make an enquiry, or request information, you may provide:

· Your name
· Your phone number
· Your delivery address or postcode
· Details of your order
· Any other information you choose to share in your message

Information we collect automatically

When you visit our website, we may collect:

· Your IP address
· Browser type and device information
· Pages you visit and time spent on them
· Referring website or search term

This information is collected through cookies and similar technologies. See Section 9 for more detail.

Information from third parties

If you contact us through WhatsApp, Meta Platforms (the company that owns WhatsApp) processes your data on their own terms. We recommend reading WhatsApp's privacy policy to understand how they handle your information.

If you interact with our Google Business Profile, Google processes your data on their own terms.

We do not buy or sell personal data.

3. How We Use Your Information

We use your information for the following purposes:

To process and deliver your order

We use your name, phone number, and delivery address to:

· Confirm your order
· Prepare your items
· Arrange delivery
· Contact you about your order

Lawful basis: Contract. We need this information to fulfil the order you have placed with us.

To respond to your enquiries

We use your name and contact details to reply to questions, requests, or messages you send us.

Lawful basis: Legitimate interests. It is in our legitimate interests to respond to customer enquiries and provide good service.

To send you offers and updates

With your consent, we may send you offers, promotions, and updates about our products. You can opt out at any time.

Lawful basis: Consent. We will only send you marketing messages if you have actively agreed to receive them.

If you are an existing customer who has bought from us before, we may send you offers about similar products under the "soft opt-in" rules. This means:

· We only contact you about similar goods and services
· We gave you the chance to opt out when you first provided your details
· We give you the chance to opt out in every message we send
· You can opt out at any time

Lawful basis for soft opt-in: Legitimate interests.

To improve our website and services

We use anonymised analytics data to understand how people use our website so we can improve it.

Lawful basis: Legitimate interests. It is in our legitimate interests to understand how our website is used and make it better for customers.

4. Who We Share Your Information With

We do not sell, rent, or trade your personal information.

We do not share your information with third parties for their own marketing purposes.

We may share your information with:

· Delivery drivers employed by us, who need your address to deliver your order
· Payment processors, if you pay by card in-store
· Our website hosting provider, which stores data on our behalf under contract
· Analytics providers, such as Google Analytics, which collect anonymised usage data

All third parties who process data on our behalf are required to keep it secure and use it only for the purposes we specify.

We may also disclose your information if required to do so by law, or to protect our rights, property, or safety.

5. How Long We Keep Your Information

We keep your information only as long as we need it for the purposes described in this policy.

After these periods, we securely delete or anonymise your information.

6. Your Rights

Under UK data protection law, you have the following rights:

Right to be informed

You have the right to know how we use your information. This policy explains that.

Right of access

You can ask us for a copy of the personal information we hold about you.

Right to rectification

You can ask us to correct information that is inaccurate or incomplete.

Right to erasure

You can ask us to delete your personal information in certain circumstances. This is sometimes called the "right to be forgotten."

Right to restrict processing

You can ask us to limit how we use your information in certain circumstances.

Right to data portability

You can ask us to provide your information in a structured, commonly used, machine-readable format.

Right to object

You can object to us processing your information for marketing purposes. If you object, we must stop.

Right to withdraw consent

Where we rely on consent, you can withdraw it at any time.

Rights related to automated decision-making

We do not use automated decision-making or profiling.

To exercise any of these rights, contact us using the details in Section 1. We will respond within one month. There is no charge for exercising your rights.

If you are unhappy with how we have handled your request, you can complain to the Information Commissioner's Office (see Section 10).

7. How We Protect Your Information

We take the security of your information seriously. We use appropriate technical and organisational measures to protect it, including:

· Limiting access to personal data to those who need it to do their job
· Storing data on secure systems
· Using encrypted connections where data is transmitted
· Regularly reviewing our security practices

No system is completely secure. If you have reason to believe your information has been compromised, please contact us immediately.

8. International Transfers

We do not transfer your personal information outside the UK.

If you contact us through WhatsApp, Meta Platforms may transfer data outside the UK under their own safeguards. We recommend checking WhatsApp's privacy policy for details.

9. Cookies

We use essential browser storage to remember your cookie consent choice for six months. This is not used for advertising or analytics.

Our optional Kuula 360 tour is blocked until you consent to external media. If you allow it, Kuula may use cookies and process information about your visit under its own privacy policy. We do not currently run analytics or advertising cookies on this website.

You can accept, reject or manage optional content in the cookie popup, and change or withdraw your choice at any time using Cookie settings in the footer. Rejecting optional content does not prevent you from browsing or ordering.

For details, see our Cookie Policy. You can also control cookies and browser storage through your browser settings.

10. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so we can try to resolve the issue.

If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).

ICO website: ico.org.uk

ICO phone: 0303 123 1113

ICO address:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

11. Changes to This Policy

We may update this policy from time to time. When we do, we will update the "Last updated" date at the top of the page.

If we make significant changes, we will notify you where appropriate.

12. Contact Us

If you have any questions about this policy or how we handle your information:

Phone: 01254 301100

WhatsApp: 07553903900

Post:

NH Foods
Globe Works, Brown Street
Accrington

Summary